Intelligent Customer Service

AIGC Application in Insurance Smart Customer Service

by

Author: He Shuchen, Product Marketing Head of the Direct Sales Division at Taikang Online Property Insurance Co., Ltd. Source: “Insurance Theory and Practice” Volume 6, 2023 1. Introduction With the arrival of the digital economy era, deep learning technologies are propelling artificial intelligence into a phase of large-scale application. Artificial intelligence is the main channel … Read more

5 Tips for Developing Intelligent Customer Service with Anthropic Claude API

by
5 Tips for Developing Intelligent Customer Service with Anthropic Claude API

5 Tips for Developing Intelligent Customer Service with Anthropic Claude API I recently created an intelligent customer service system using the Claude API, and I found it quite interesting. This AI assistant is amazing; it answers everything, much more professionally than my human customer service representatives. However, I encountered many pitfalls during the development process, … Read more