185 Real AI Application Scenarios Covering Six Major Areas

In 2024, artificial intelligence (AI) is no longer a futuristic technology from science fiction movies but has deeply integrated into all aspects of our lives. From customer service to healthcare, from creative production to cybersecurity, AI is sparking a revolution globally. Reports indicate that over 170 companies and organizations worldwide are leveraging AI technology to solve real problems, enhance efficiency, and improve user experience.

Customer service is one of the most widely used fields for AI applications, accounting for as much as 30%. Whether in retail, aviation, finance, or telecommunications, AI chatbots have become powerful tools for enhancing customer experience.

Retail giants like Mercado Libre and Target have optimized their product recommendation systems using AI technology, significantly improving user shopping experiences with the semantic search capabilities of Vertex AI. Target has also launched an AI-driven virtual assistant to help customers resolve product issues and reschedule order deliveries, greatly enhancing customer satisfaction.

Alaska Airlines has developed a natural language search feature that allows travelers to easily complete travel bookings by interacting with an AI chatbot. Radisson Hotel Group utilizes AI technology to provide personalized travel search experiences, helping customers quickly find their desired hotels and travel plans.

Discover Financial has significantly improved customer service quality through its AI customer service system. AI can not only respond quickly to customer inquiries but also provide personalized financial advice based on customers’ historical data, helping them manage finances better.

Companies like Gojek and Telecom Italia have implemented AI technology to support multiple languages, allowing customers to interact with AI assistants in their native languages, greatly enhancing service efficiency and customer satisfaction.

Employee empowerment is the second largest area of AI application, accounting for 25%. AI not only helps employees improve work efficiency but also plays a crucial role in healthcare, human resources, manufacturing, and other fields.

Healthcare institutions like HCA Healthcare and Mayo Clinic utilize AI technology to optimize clinical decision-making processes. AI assistants can quickly analyze patients’ medical data and provide diagnostic suggestions, helping doctors make more accurate decisions. Mayo Clinic has also accelerated drug development processes through AI technology, significantly improving research efficiency.

Companies like Randstad have optimized talent matching processes using AI technology, enabling quick matching of suitable positions based on job seekers’ skills and experiences, greatly improving recruitment efficiency. Additionally, AI is also used for employee training, helping employees quickly acquire new skills.

General Motors employs AI technology to optimize manufacturing processes, with AI capable of real-time monitoring of production lines, predicting equipment failures, and performing maintenance in advance to avoid production interruptions, significantly enhancing production efficiency.

Companies like Workday optimize workflows through AI technology, where AI can automatically process large amounts of data and generate analytical reports, assisting management in making more informed decisions.

Data analysis is the third largest area of AI application, accounting for 20%. AI can not only automate data processing but also provide deep insights, helping enterprises make wiser decisions in finance, healthcare, logistics, and other fields.

Companies like MSCI and Digits optimize risk analysis and financial forecasting processes using AI technology. AI can quickly analyze vast amounts of financial data, providing accurate risk assessments and financial forecasts, helping investors make more informed investment decisions.

Companies like Elanco and NeuroPace have accelerated drug development processes using AI technology. AI can quickly analyze clinical trial data, predicting drug efficacy and side effects, significantly improving research efficiency. Additionally, AI is also used for disease prediction, helping doctors detect potential health risks early.

UPS optimizes logistics and delivery processes through AI technology. AI can analyze traffic data in real time, optimizing delivery routes and reducing delivery times. Furthermore, AI is also used for demand forecasting, helping enterprises adjust inventory in advance to avoid stockpiling.

Creative production is the fourth largest area of AI application, accounting for 10%. AI can generate high-quality content and plays a vital role in advertising, game development, media production, and other fields.

Companies like Adore Me and WPP have generated a large amount of high-quality advertising content using AI technology. AI can create personalized advertising content based on user historical data, significantly increasing click-through rates and conversion rates.

Square Enix utilizes AI technology to generate a vast amount of game content, where AI can create personalized game content based on player behavior data, significantly enhancing the gaming experience.

Paramount uses AI technology to generate a large volume of high-quality video content. AI can provide personalized video recommendations based on user historical data, significantly increasing user viewing time and engagement.

Code development is the fifth largest area of AI application, accounting for 10%. AI can automatically generate code and plays an important role in fintech, website construction, and other fields.

Companies like Replit and Tabnine optimize software development processes using AI technology. AI can automatically generate code and detect errors in the code, significantly improving development efficiency and code quality.

Regnology utilizes AI technology to generate a large volume of compliance code, where AI can automatically generate code that meets regulatory requirements, significantly enhancing development efficiency.

Wix optimizes website construction processes through AI technology. AI can automatically generate website designs and optimize code structures, significantly improving website performance and user experience.

Cybersecurity is the sixth largest area of AI application, accounting for 5%. AI can automatically detect threats and plays a crucial role in financial security and corporate security.

Companies like Charles Schwab and Fiserv optimize cybersecurity defenses using AI technology. AI can monitor network traffic in real time, automatically detect threats, and quickly respond to security incidents, significantly enhancing cybersecurity capabilities.

Palo Alto Networks optimizes security operations processes through AI technology. AI can automatically analyze threat intelligence and generate security reports, helping security teams respond quickly to security incidents, significantly improving security operation efficiency.