AI Agent Applications: Three Innovative Tools for Enterprise Transformation

The application of AI Agents is reshaping the workflow and decision-making models of enterprises. Industry pioneers from Microsoft, China Mobile Online, Luma Technology, and 360 gathered to discuss how three cutting-edge AI Agent products and solutions from Laiye Technology—Digital Employee Development Assistant, Knowledge Management and Q&A Assistant, AI Document Review Assistant—become the three innovative tools for enterprise intelligent transformation.

The emergence of the Digital Employee Development Assistant has brought revolutionary changes to the industry, especially in the hotel service sector.Luma Technology CTO Duan Mu first pointed out that although the service processes in the hotel industry appear unified at the group level, at the store level, due to various adjustments and fine-tuning needs, traditional service models often require frequent changes, directly affecting service delivery efficiency. Against this backdrop, Duan Mu believes that the Digital Employee Development Assistant can significantly improve the efficiency of writing RPA script code in different environments, helping technical personnel quickly respond to changes in store-level needs, greatly enhancing the delivery efficiency of hotel services. He further mentioned: “The assistant’s fault tolerance mechanism and reminder function will greatly facilitate us in solving the variability issues in store environments.”

Xu Yu, Deputy General Manager of China Mobile Online Shandong Branch mentioned that the current scale of employee services to customers is very large, with many employees, and the Knowledge Management and Q&A Assistant can maximize the elimination of large model illusions, break down information silos, and protect sensitive customer information from leakage through private deployment, while achieving efficient linkage with business systems, greatly enhancing frontline employees’ problem-solving capabilities. In the process of implementing AI technology, Xu Yu proposed three key elements: accuracy, timeliness, and user-friendliness. He emphasized that only by providing accurate service solutions, ensuring real-time responses, and optimizing user experience can the advantages of AI technology be fully realized.

In enterprise operations, document processing is not only time-consuming and labor-intensive but also requires high accuracy. Li Mian, General Manager of Microsoft’s Azure Division for Greater China believes that with the global expansion of enterprises, multi-language and real-time document review has become particularly important. He pointed out that AI Agents have broad application prospects in this area, capable of helping enterprises quickly process large volumes of documents, reduce costs, and improve efficiency. He specifically mentioned the capability of the AI Document Review Assistant to customize review content based on different industries and scenarios, demonstrating high adaptability and flexibility across various industries and scenarios.

Regarding the investment in AI technology, Zhang Yuandao advocates that enterprises should view the return on investment from a long-term perspective, recognizing that the benefits of AI technology include not only economic gains but also enhancements in employee well-being and corporate competitiveness. He encourages enterprises to embrace AI technology with an open mindset, continuously exploring and practicing to adapt to the ever-changing technological environment and market demands.